Cancellation & Refund Policy

1. Overview

This Cancellation and Refund Policy applies to all subscription purchases and in-app payments made on the Style On Spot mobile application, operated by Styllaah (Proprietor: Ananya Gupta). All payments are processed through Razorpay, an RBI-authorised payment aggregator.

Please read this policy carefully before making any purchase.

2. Subscription Plans

Style On Spot offers the following subscription tiers:

Daily Plan – Valid for one (1) calendar day from activation
Weekly Plan – Valid for seven (7) consecutive days from activation
Monthly Plan – Valid for thirty (30) consecutive days from activation
Wear Plan (pay-per-use styling access) – Valid for 1 time use from activation

All subscriptions provide access to the App’s premium features for the duration of the selected plan.

3. Cancellation Policy

You may cancel your subscription at any time through the App settings or by writing to support@styleonspot.com
Upon cancellation, your subscription will remain active until the end of the current paid period (day/week/month/pay-per-use for which payment has already been made).
After the paid period expires, the subscription will not auto-renew, and no further charges will be made.
Cancellation does not entitle you to any refund for the remaining unused portion of the current subscription period.

4. Refund Policy

All payments made on Style On Spot are non-refundable.

Specifically:

No refund will be issued for a subscription period that has already been paid for, regardless of whether the full period has been utilised.
No partial or pro-rata refunds will be provided for unused days within a subscription period.
No refund will be issued if the user does not use the App or its features during the subscription period.
One-time in-app purchases are non-refundable once the purchase is confirmed and access is granted.

5. Exceptions

Refunds may be considered only in the following exceptional circumstances:

Duplicate Payment: If you have been charged more than once for the same transaction due to a technical error, the duplicate charge will be refunded after verification.
Payment Failure with Deduction: If your payment was deducted but the subscription was not activated due to a system error, the amount will be refunded, or the subscription will be activated within 5–7 business days of raising a complaint.

To raise an exception request, email support@styleonspot.com with:

Your registered email/mobile number
Transaction ID (available in your Razorpay payment confirmation sms/email)
Screenshot of the payment deduction
Description of the issue

6. Refund Processing

Approved refunds (exception cases only) will be processed within 5–7 business days.
Refunds will be credited to the original payment method used at the time of purchase (credit/debit card, UPI, net banking, etc)
Style On Spot is not responsible for delays caused by your bank or payment provider after the refund has been initiated.

7. Free Trial / Beta Access

During the beta period, if complimentary or trial access is provided, no payments are charged, and this refund policy does not apply to such access.

8. How to Contact Us

For all cancellation requests, payment issues, or refund queries:

Email: support@styleonspot.com

Effective Date: 1st April 2026
Last Updated: 1st April 2026